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Patient Care

Emergency Room
Out-Patient Clinic

from 8:30 AM to 11:00 PM

Patient Care

Part of Dallah Hospital mission statement is to provide comprehensive care considering the Patient and family bill of rights and responsibilities and to encourage the clients to practice them. Their appointed family member or decision maker shall represent children and patients unable to practice their rights.

Patient & Family Rights
  • Receive a copy of the Patient and Family Bill of Rights and Responsibilities from Reception, Admission Office or Nursing Staff. If, for any reason, you cannot understand it, please contact the Customer Service Officer for help on Dallah Hospital telephone 011/299-5555, extension 3399, 4841, and 5735.
  • Receive comprehensive care given without discrimination by competent personnel who respect your personal values and beliefs as per hospital rules and regulations and Saudi laws.
  • Expect emergency procedure to be carried out according to the medical priority of the case and without unnecessary delay.
  • Have appropriate assessment and management of pain.
  • Participate in decisions involving your health care.
  • Be provided with information upon discharge, of your continuing health care requirements &how to meet them.
  • Receive written general consent when you come for treatment for the first time.
  • Sign the necessary informed consent after giving all necessary information explained as interpreted prior to any surgery or invasive procedure, blood or blood components transfusion or anesthesia or procedural sedation or high risk procedures and treatments.
  • The Unique needs of dying patient will be recognized, respected and addressed in the care process without contradicting with the hospital rules and regulations and Saudi laws.
  • Know the identity of your physician, nurses and other health care giver.
  • You can seek a second opinion without the fear to compromise the service provided to you. (As per the hospital financial rules and regulations) and Customer Services on extension 5735, 4844, 3399 will initiate the second opinion procedure as per hospital rules and regulations.
  • Receive complete and current information from your treating doctor "once final diagnosis is defined" regarding the diagnosis and the medical condition, consent, planned care and treatment, the outcome of care, any anticipated outcomes of care and treatment, changes in your health status, potential benefits and drawbacks of proposed treatment, likelihood of successful treatment, possible problems related to recovery and possible results of non-treatment in terms that you can understand (Interpreter is available, if needed).
  • Refuse / discontinue the treatment to the extent permitted by law and to be informed about the potential consequences and responsibilities related to such decisions and you will be asked to sign a form prepared for that purpose. You will be informed about the available care and treatment alternatives.
  • Receive upon your request an appropriate explanation of the cost of your treatment.
  • Voice complaint regarding your care through the Customer Service Office, Ext. (4844 or 3399) through the Suggestion Boxes. Patient Advocacy Unit will relay the result of the investigation to you as soon as possible on extension (5533).
  • Know, upon your request, other available sources of care for your condition and other alternative treatment inside or outside the hospital.
  • Protect your privacy while receiving services.
  • Have your medical record confidentially protected from loss or misuse and read only by individuals involved in your care or by individuals authorized by law or third party contractual agreement.
  • Be provided with safe environment surrounding your care within the framework established by the hospital.
  • Be provided with a safety mechanism for your valuables from loss or theft, when needed.
  • Be protected from physical, verbal and psychological assault.
  • Be informed on how to seek assistance when you have any concerns about your condition.
  • We do support your decision if you decide to donate organ or tissue although we do not provide this service in Dallah Hospital. For more information, you can call the Saudi Center for Organ and Tissue Transplantation on Toll Free 8001245500 and landline 011/4451100.
Patient and Family Responsibilities
  • You have a responsibility to deal with hospital staff and other patients in a decent manner and respect their privacy.
  • You are responsible for following and respecting the hospital rules and regulations related but not limited to visiting hours, no smoking, not bringing in food from outside without doctor's permission, safety and security instruction, the use of hospital facilities and hospital property.
  • You are responsible for providing accurate and complete information about present and past illness history, any change in your health status and accurate list of medication that you are currently using.
  • You are responsible for understating your health problem & suggested care before signing any consent.
  • You are responsible for following the instructions and medical orders of your treating team and to tell them if you are unable or are not willing to follow the treatment plan.
  • You are responsible for the consequences of refusing the treatment or not following the treatment plan.
  • You are responsible for keeping your appointment, if you cannot keep the appointment; it is your responsibility to notify the appointment office as early as possible.
  • You assume the financial responsibility of paying for all either services rendered, by you personally or third party payers (i.e. insurance company).
  • You respect & consider the priority for Emergency case.
  • Avoid bringing personal valuable to the hospital. The hospital is not responsible for their safety, in special situation; you can submit your valuables to your allocated nurse, in the present of security, after checking their ID you will receive a copy of the patient's property receipt. Keep it and hand it over to the nursing staff when you request your valuables back.