Part of Dallah Hospital mission statement is to provide comprehensive care considering the Patient and family bill of rights and responsibilities and to encourage the clients to practice them. Children and patients unable to practice their rights shall be represented by their appointed family Member or decision maker.
Patient &Family Rights:
- Receive a copy of the ‘Patient and Family Bill of Rights and Responsibilities” from Reception, Admission Office or Nursing Staff. If, for any reason, you cannot understand it, please contact the Social Worker for help on Dallah Hospital telephone 01/ 4702777 extension 3900 and 3990.
- Receive comprehensive care given without discrimination by competent personnel who respect your personal values and beliefs as per hospital rules and regulations and Saudi laws.
- Expect emergency procedures to be carried out according to the medical priority of the case and without unnecessary delay.
- Have appropriate assessment and management of pain.
- Participate in decisions involving your health care.
- Be provided with information, upon discharge, of your continuing health care requirements and how to meet them.
- Receive written general consent when you come for treatment for the first time.
- Sign the necessary informed consent prior to any surgery or invasive procedure, blood or blood components transfusion or anesthesia.
- The Unique needs of dying patient will be recognized, respected and addressed in the care process without contradicting with the hospital rules and regulations and Saudi laws.
- Know the identity of your care giver.
- Receive complete and current information from your treating doctor "once final diagnosis is defined" regarding the diagnosis and the medical condition, consent, planned care and treatment, the outcome of care , any anticipated outcomes of care and treatment , changes in your health status, potential benefits and drawbacks of proposed treatment, likelihood of successful treatment, possible problems related to recovery and possible results of non-treatment in terms that you can understand.(Interpreter is available, if needed).
- Refuse the treatment to the extent permitted by law and to be informed about the potential consequences and responsibilities related to such decisions and you will be asked to sign a form prepared for that available care and treatment alternatives purpose. You will be informed about the available care and treatment alternatives.
- Receive, upon your request, an appropriate explanation of the cost of your treatment.
- Voice complaint regarding your care through the Patient Relation Office (PRO), Ext. 3900/ 3990 or through the Suggestion Boxes. The result of the investigation will be relayed to you by PRO as soon as possible.
- Know, upon your request, other available sources of care for your condition and other alternative treatment inside or outside the hospital.
- Protect your privacy while receiving services.
- Have all information and records pertaining to your medical care treated as confidential except as otherwise requested by law or third party contractual agreement.
- Have your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individuals authorized by law or third-party contractual agreement.
- Be provided with a safety mechanism surrounding your care within the framework established by the hospital.
- Be provided with a safety mechanism for your valuables needed.
- Be protected from physical, verbal or psychological assault from loss or theft, when
- We do support your decision if you decide to donate organ or tissue although we don’t provide this service in Dallah Hospital. For more information you can call the Saudi Center for Organ and Tissue Transplantation on Toll Free: 800 121 5500 and land line 01/ 4451100.
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Wishing you all the best.
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